PRIVACY POLICY
1. WHAT PERSONAL INFORMATION WE COLLECT
1.1 Personal information
The personal information we collect may include:
- name and contact details (including address, phone number and email address);
- date of birth;
- job information and occupation;
- credit card or direct debit payment details;
- any communications we have with you.
1.2 Sensitive information
We may also collect sensitive information from you with your consent. Sensitive information includes health information, which we may collect in connection with our coaching, Feldenkrais, Reiki and Intention Tapping services. We will only collect sensitive information that is reasonably necessary for our functions and activities, and only with your consent.
1.3 Information about children
Where we provide services to children, we may collect personal information about those children. We will only collect such information with the consent of a parent or guardian. We treat all information about children with the utmost care and in accordance with the
Australian Privacy Principles.
1.4 Website usage information
We may also collect information about how you use our website via third parties such as Google Analytics or Facebook Pixel. These third parties may use cookies, web beacons and similar technology to collect or receive information about you from our website and
elsewhere on the internet.
2. HOW WE COLLECT YOUR PERSONAL INFORMATION
The main ways we collect information are when you give it to us, for example:
- via our website sign-up, intake or other forms;
- via phone, email or in person;
- when you submit comments or feedback;
- via social media; or
- via SMS interactions, such as responses to SMS notifications.
We also use cookies on our website which may identify you and track your actions and the pages you visit. This helps make our website work more securely and efficiently, such as enhancing security on our contact form, and storing your information so you do not have to enter it again when you visit us.
3. WHY WE COLLECT YOUR PERSONAL INFORMATION
We need your personal information to:
- communicate with you in relation to your enquiry;
- send you news if you have signed up, either via email or SMS (you have the right to unsubscribe from either of these channels at any time);
- conduct our business and enable your use of our website, products and services;
and - in some cases, comply with our legal obligations, such as record keeping.
We also collect personal information to analyse and enhance our business operations and improve your experience with our business. This is used as statistical information to analyse the traffic to our website and to customise the content we provide.
You can opt-out of the collection and use of this information by changing your
privacy settings or opting out:
- To opt-out of Google Analytics: https://tools.google.com/dlpage/gaoptout
- To change your LinkedIn ad preferences:
https://www.linkedin.com/mypreferences/d/categories/ads - To change your Facebook ad preferences: change your privacy settings in Facebook
- To opt out of our SMS: text back on the opt-out link
4. WHEN WE DISCLOSE PERSONAL INFORMATION
We will take reasonable precautions to protect your personal information, including against loss, unauthorised access, disclosure, misuse or modification. It is kept securely and accessible only to authorised personnel. Information is kept in accordance with our legal record keeping obligations and then destroyed appropriately. If it is unsolicited, it is also destroyed. We generally will not disclose your personal information unless:
- you consent;
- it is required or authorised by law; or
- it is reasonably necessary for one of the purposes for which we collect it.
Disclosure may be required or authorised by law where we have a reasonable belief that
there is a serious risk to life, health or safety of you or another person. For example, if there is evidence of clear danger of harm to self or others, we may be legally required to report this information to the appropriate authorities. This includes if there is a strong suspicion of physical or sexual abuse, emotional abuse, neglect or exposure to family violence of any person under 18 years of age. A court order could also require us to release information contained in records.
We may disclose your personal information where it is necessary to obtain third party
services, such as analytics, data storage, payment service providers or marketing and
advertising services. To protect your personal information, we endeavour to ensure that our third-party service providers also comply with the Australian Privacy Principles, but some third parties we use may collect, hold and process personal information overseas. You can opt-out of the collection and use of this information by changing your privacy settings or opting out.
5. HOW TO ACCESS OR DELETE YOUR INFORMATION
If you want access to your information to correct it, have it deleted, or to change your communication preferences for email or SMS notifications, please email us at contact@sarahneylon.com.au. Except where we are permitted or required by law to withhold it, we will help you.
If you consider that we have breached any privacy laws, please also email us at contact@sarahneylon.com.au. You can make a complaint with the Office of the Australian Information Commissioner by phone at 1300 363 992, online at www.oaic.gov.au/privacy/making-a-privacy-complaint or post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.
6. ADDITIONAL PROVISIONS FOR EUROPEAN CITIZENS
If you are a resident of the European Economic Area (“EEA”) or the United Kingdom, you have certain rights and protections under the General Data Protection Regulations (“GDPR”) or its UK equivalent, the Data Protection Act 2018. We are what is called a “controller” under the GDPR as we collect, use and store your personal information to provide you with our website services and information about them.
We will always rely on a lawful reason for processing your information, such as:
- where you have given us valid express consent to use your personal information, we will rely on that consent and only use the personal or sensitive information for the specific purpose for which you have given consent; and
- where we need to comply with the law or act in an emergency, we will rely on that
lawful means of processing your personal information.
6.1 Your rights under GDPR
As an EEA or UK resident, you have various rights including: the right to be informed; right of access; to rectification; to object; to restrict processing; to erasure or to be forgotten; to data portability; and the right not to be subject to automated processing. If you want to access personal information we hold about you, or ask that the information be corrected or deleted, or otherwise exercise your rights, please contact us at contact@sarahneylon.com.au. You can also opt out of email newsletter communications by following the instructions in those emails or by clicking unsubscribe. In some circumstances where we have a legal basis to do so, we may continue to process your information after you have withdrawn consent, for example if it is necessary to comply with an independent legal obligation or if it is necessary to do so to protect our legitimate interest in keeping our services secure.
6.2 Security
We keep all personal information on our website platform confidential and secure, and it can only be accessed by authorised personnel. We collect what is necessary and keep it only as long as is necessary, taking into account the purpose for which it was collected. We implement and maintain appropriate technical, security and organisational measures to protect your personal information against unauthorised or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure. We ensure the encryption and pseudonymisation of personal information and we have adequate cyber security measures in place. By providing us with your personal information, you consent to us disclosing it to third parties who reside outside the EEA countries and the UK. We will ensure that those third parties are GDPR compliant as much as possible.
7. CONTACT US
If you have any questions about this Privacy Policy or how we handle your personal
information, please contact us:
Sarah Neylon
ABN 34 229 949 376
Email: contact@sarahneylon.com.au
Website: www.sarahneylon.com.au
Thank you for trusting us with your personal information. Above all, we will do our best to keep it safe and use it responsibly.